Privacy Policy Contents
At waja99, your privacy is more than a legal obligation — it is a core value we stand by. Every time you register, make a deposit, or simply browse our platform, you are entrusting us with your personal information. We take that trust seriously and never treat it lightly.
This Privacy Policy is designed to provide a clear and complete overview of our data management practices. It is written in plain language that is easy for local players to understand, without confusing legal jargon. By using the waja99 platform, you agree to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team for further information.
256-bit SSL Encryption
All data transmitted between your device and waja99 servers is protected by industry-grade SSL encryption — the same technology used by leading financial institutions.
Strict Access Controls
Only authorised staff may access your personal data, and every access is logged and regularly audited to ensure no misuse occurs.
No Data Sales
Waja99 has never and will never sell players' personal information to any third party for marketing or commercial purposes without your explicit consent.
Full Control is Yours
You have the right to access, correct, or request deletion of your personal data at any time through your account or by contacting our support team.
Global Standards Compliance
Our privacy policy is designed in accordance with internationally recognised data protection standards, ensuring your information is managed responsibly and transparently.
24/7 Privacy Support
Our support team is available around the clock, every day, to assist with any privacy or personal data inquiries in English.
1Privacy Introduction and Commitment
Waja99 is an online entertainment platform operated under a valid international gambling license. We understand that player trust is our most valuable asset, and that trust begins with transparent and responsible personal data management. This Privacy Policy explains our practices regarding the collection, use, storage, and protection of your personal data.
When you register as a waja99 member, you agree to provide certain personal information required to verify your identity, process financial transactions, and ensure a safe and fair gaming experience. We are committed to using this information only for the purposes stated in this Privacy Policy and for no other purpose without your consent.
Important Note
This Privacy Policy should be read together with the waja99 Terms and Conditions and Responsible Gaming Policy. These three documents together form the complete agreement between you and waja99 regarding your use of the platform and the management of your data.
2Information We Collect
Waja99 collects various types of information to ensure our services run smoothly, securely, and in compliance with legal requirements. The information we collect is grouped into several main categories based on its source and purpose.
| Data Category | Type of Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, identification card or passport number | KYC identity verification, legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications, verification, customer support |
| Financial Information | Payment method details, transaction history | Deposit and withdrawal processing |
| Usage Data | Gaming history, login activity, platform preferences | Service improvement, fraud detection |
| Technical Data | IP address, device type, web browser, cookie data | Security, analytics, performance improvement |
We may also collect information from trusted third-party sources such as identity verification agencies and payment service providers for the purpose of verifying your identity and preventing fraud. All information obtained from these sources is subject to this Privacy Policy and is managed with the same level of protection.
3How We Use Your Information
Every piece of information we collect is used for specific and legitimate purposes. waja99 does not use your data for any purpose not stated in this Privacy Policy. The following are the primary purposes for which your personal data is used:
- Verifying your identity and fulfilling KYC procedure requirements mandated by regulatory authorities
- Processing deposits, withdrawals, and all financial transactions securely and accurately
- Providing effective customer support and resolving any complaints promptly
- Sending important account notifications, promotions you have agreed to receive, and platform updates
- Detecting and preventing fraud, money laundering, and other suspicious activities
- Meeting legal obligations and regulatory reporting requirements
- Improving the user experience through anonymized platform usage analytics
- Ensuring compliance with responsible gaming policies and age restrictions
Marketing Communications
Waja99 will only send you marketing communications if you have given explicit consent to receive them during registration or through your account settings. You may withdraw this consent at any time via the unsubscribe link in the relevant email or through the notification settings in your account.
4Data Encryption and Security
Your data security is an absolute priority at waja99. We continually invest in the latest security infrastructure to ensure your personal and financial information is always protected from any external threats.
All data transmitted between your device and waja99 servers is protected by 256-bit SSL (Secure Socket Layer) encryption — the same industry standard used by leading banks worldwide. This means that even if your data is intercepted in transit, it cannot be read or used by any unauthorized party.
- End-to-end data encryption for all sensitive communications
- Passwords are stored in hashed form and cannot be read even by waja99 staff
- Regular security scans and penetration testing by independent third parties
- Intrusion detection system operating 24 hours a day
- Secure, encrypted data backups at multiple locations for service continuity
- Two-factor authentication (2FA) is available for all player accounts
Shared Security Responsibilities
While waja99 implements robust security measures, you also play an important role. Please use a strong and unique password, enable two-factor authentication, and never share your login details with anyone — including waja99 staff, who will never ask for such information.
5Information Sharing with Third Parties
Waja99 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, there are specific situations where we need to share your information with external parties to allow the platform to operate properly and comply with the law.
When we share data with third-party service providers, we ensure they are bound by strict data protection agreements and may only use that information for the specified purposes. All third parties working with us are required to uphold data protection standards equivalent to our own.
Payment Providers
Financial information required to process deposits and withdrawals is shared with licensed and trusted payment service providers.
KYC Verification Agency
Your identity documents are shared with licensed KYC verification agencies to ensure compliance with anti-money laundering requirements.
Regulatory Authority
We fully comply with information requests from legitimate regulatory bodies and law enforcement authorities in accordance with proper legal procedures.
Analytics Providers
Anonymised usage data is shared with analytics providers to help us understand usage patterns and improve the platform.
6Cookies and Tracking Technologies
Waja99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, maintain your login session, and understand how you use the platform.
- Essential Cookies: Required for core platform functions such as login and session security — cannot be disabled
- Performance Cookies: Collecting anonymized usage data to help us understand platform performance
- Functional Cookies: Saving your preferences such as language and display settings for a more personalized experience
- Analytics Cookies: Helping us analyze aggregated traffic patterns and user behavior for continuous improvement
You can manage cookie settings through your web browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the waja99 platform. Essential cookies cannot be disabled as they are required for platform security and core functionality.
7Your Rights Over Personal Data
As the owner of your personal data, you have clear and specific rights over the information we hold about you. waja99 fully respects these rights and provides straightforward mechanisms for you to exercise them.
Right of Access
You have the right to request a copy of all personal data we hold about you in a readable format.
Right to Rectification
If your data is inaccurate or incomplete, you have the right to request a correction promptly.
Right to Erasure
You may request deletion of your personal data, subject to our data retention obligations as required by law.
Right to Object
You may object to the processing of your data for direct marketing purposes or where processing is based on our legitimate interests.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Restriction of Processing
In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
To exercise any of the rights above, you may contact the waja99 support team via email or live chat. We will process your request within 30 working days. In some cases, we may need to verify your identity before processing your request to ensure the security of your data.
8Data Retention and Deletion
Waja99 retains your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws and regulations. Once the defined retention period ends, your data will be securely deleted or anonymized.
Active account data is retained for as long as your account remains active on the waja99 platform. Once an account is closed, financial transaction records and KYC documents may need to be retained for up to seven years in accordance with applicable anti-money laundering laws. Anonymised log and analytics data may be retained for longer periods for trend analysis and security purposes.
Data Retention After Account Closure
When you close your waja99 account, most personal data will be deleted within 90 days. However, financial records and identity verification documents must be retained for a period prescribed by law for compliance and audit purposes. This data is stored securely and is not used for any other purpose.
9Changes to This Privacy Policy
Waja99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant factors. Any material changes to this Privacy Policy will be communicated to you via your registered email or through a prominent notification on the platform.
The "Last Updated" date at the top of this page indicates when this Privacy Policy was last revised. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the waja99 platform following any amendments constitutes acceptance of the revised policy.
10Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to help. We are committed to addressing every privacy inquiry seriously and within a reasonable timeframe.
Contact the waja99 Privacy Team
Email: [email protected]
We aim to respond to all privacy-related enquiries within 5 business days. For more complex cases, we will keep you informed of progress within the set timeframe.